The Challenge
High caregiver turnover, inadequate matching, complex-care staffing problems, and inconsistent service delivery were threatening the agency's ability to continue operating.
What We Discovered
- Caregiver matching was not accounting for the demands of complex-care cases.
- Specialized training and onboarding were inconsistent, contributing to turnover and uneven service delivery.
Our Approach
- Evaluated staffing and care coordination across the agency.
- Improved caregiver matching processes.
- Strengthened specialized training for complex care.
- Improved onboarding and complex-care staffing processes.
The Results
- 80% improvement in the percentage of clients receiving care within six months.
- 85% improvement in quality of care within three months after training.
- Ability to staff 85% of previously difficult-to-staff complex cases.
- 45% increase in qualified HHAs/CNAs completing enhanced training and onboarding.
- Improved business continuity and capacity.
The Business Impact
The agency moved from staffing instability that threatened its continuity to a trained, reliable caregiver bench capable of serving complex cases consistently.
Facing a similar challenge?
Every engagement begins with a conversation about what's actually happening inside your organization.
